REXROTH-PARTSSUMMARY OF BUSINESS TERMS
The online store at http://rexroth-parts.com is operated by a company inodo s.r.o., based in Vlárská 953/22, 62700 Brno, ID number 02025299, recorded in the Commercial Register at the Regional Court in Brno, Section C, File No. 109827, Tax Identification No. CZ02025299. You can contact us via our email or phone.
As soon as you send your order through the online store and the goods ordered are marked as „in stock“, a contract is concluded. A contract is also concluded if you place your order for the offered goods by email to the e-mail address info@rexroth-parts.com or the e-mail address of one of our sales representatives listed at https://www.inodo.cz/kontakt. We will confirm the acceptance of the order and the conclusion of the contract by email. Order of goods that are not in stock but is marked as „available for order“, „available upon enquiry“ or other similar terms, are binding and the purchase agreement is concluded at the moment of confirmation of the delivery time and possibly other details by us and you. If, in our confirmation, we propose changes to the order that do not materially deviate from your order, and you do not respond to the proposed changes, these changes are deemed to have been accepted after 3 days have passed from the sending of the proposed changes.
Make your payment within 14 days of entering the contract or later depending on the selected payment method.
As a consumer, you can withdraw from the contract at any time, up to 14 days from the day you receive the goods. For contracts from which it is not possible to withdraw, refer to the full business terms. We can also withdraw from the contract at any time, until you take possession of the goods. After withdrawal, return the goods to us, including any gifts or bonuses if we have provided any, at your expenses, within 14 days from the withdrawal. We will refund your money within 14 days from the delivery of the withdrawal, but not before you return the goods or prove that you have sent them to us.
If you order physical goods or digital goods on a physical medium in our online store, a purchase contract will be concluded.
Ownership of the goods by taking possession of the goods, but not before you have paid the full price. If you as a consumer receive damaged goods, please inform us immediately. If you notice the damage when receiving the goods, also inform the carrier. If you as a business owner receive damaged goods, handle the damage with the carrier.
If you are a consumer, you have the right to claim defects that appear on the goods within 2 years of receiving the goods. As a business owner, you can claim defects that were present on the goods at the moment the risk of damage passed to you within 12 months (also applies to hidden defects), from receiving the goods. The exact method of making a claim about the goods, and what you may claim, can be found in the full version of Terms and Conditions.
General Provisions
1.1. Scope of the Terms and Conditions. These terms and conditions govern the conclusion of contracts between us as the merchant and you as the customer through the online store and our and your rights and obligations arising from the contracts. The terms and conditions also include mandatory information. Information about the processing of personal data can be found in a separate document on our website. The terms and conditions become effective on 1. 1. 2024.
1.2. Used Terms. In our terms and conditions, we use the following abbreviations:
1.2.1. We, which means the merchant, namely a company inodo s.r.o., based in Vlárská 953/22, 62700 Brno, ID number 02025299, recorded in the Commercial Register at the Regional Court in Brno, Section C, File No. 109827, Tax Identification No. CZ02025299.
1.2.2. You, which means the customer, i.e., the second contracting party different from us, which may be one of the following entities:
1.2.2.1. consumer, which is a person not acting within the scope of their business or self-employment,
1.2.2.2. entrepreneur, which is a natural person or legal entity acting within the scope of their business or self-employment.
1.2.3. Online Store, which is our web interface located at the web address http://rexroth-parts.com, where you can see what we offer and you can order goods from what we offer.
1.2.4. Email, which is electronic mail that can be used to contact us at the email address available at the web address of our online store.
1.2.5. Phone, which can be used to contact us at the telephone number available at the web address of our online store.
1.2.6. Contracts, which means purchase contracts.
1.3. The relationship of the Terms and Conditions and the contract. The Terms and Conditions are an integral part of contracts. Different agreements in the contract have priority over the Terms and Conditions.
1.4. The contract and the Terms and Conditions and legislation. Rights and obligations not regulated by the Terms and Conditions or by the contract are governed by the laws of the Czech Republic, especially by Act No. 89/2012, The Civil Code, and Act No. 634/1992, on Consumer Protection, in accordance with the laws of the European Union, especially Directive 2011/83/EU on Consumer Rights and Directive 2000/31/EC on Electronic Commerce. In the case of a conflict between the Terms and Conditions, or the contract, and a law regulation, unless it is a matter which may be dealt with differently by an contract, the respective law regulation has priority.
1.5. Severability of the Terms and Conditions and the contractual agreements. If any of the clauses of the Terms and Conditions or the contractual agreements becomes invalid, ineffective or not being taken into account, this shall not affect the validity and enforceability of the remaining clauses of the Terms and Conditions and the contractual agreements.
1.6. Relations with an international element. The legal relations between you and us are governed in the presence of an international element by the Czech law and Czech courts are competent for dealing with any disputes. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) shall not apply.
1.7. Complaint resolution. Any complaints and disputes between you and us can be resolved
1.7.1. extrajudicially through proceedings conducted by the Czech Trade Inspection Authority (adr.coi.cz) or via the online dispute resolution platform established by the European Commission (ec.europa.eu/consumers/odr),
1.7.2. via email on the e-mail address reklamace@inodo.cz,
1.7.3. by phone at the phone number +420771298969.
1.8. Supervisory Authorities. Our activities are monitored and supervised by state authorities of the Czech Republic, to which you can address your complaints in accordance with the laws governing their scope and powers. The state supervisory authorities include in particular:
1.8.1. The Czech Trade Inspection Authority,
1.8.2. trade offices,
1.8.3. The Office for Personal Data Protection.
Ordering goods and contract conclusion
2.1. Ordering goods. You can order goods that are marked as „in stock“ from our online store by accepting the offer to conclude a contract, which is made by displaying the goods in the online store, through:
2.1.1. the online store,
2.1.2. email.
Acceptance of our offer with amendments or deviations is not possible and is considered a counter-offer on your part.
2.2. Ordering goods via the internet. You can place an order for goods through the online store by selecting the offered goods in the desired quantity, quality, and version, adding the goods to the virtual shopping cart, filling in the required information, selecting the method of delivery and payment, and sending your order using the "PLACE ORDER" button, which constitutes the conclusion of the contract. Before submitting the order, you will be able to review and, if necessary, modify the provided information.
2.3. Ordering goods via email. You can place an order for goods via email by sending an email to the e-mail address info@rexroth-parts.com or the e-mail address of one of our sales representatives listed at https://www.inodo.cz/kontakt, the content of which must include:
2.3.1. selected goods in the desired quantity, quality, and version,
2.3.2. selected method of goods delivery and payment,
2.3.3. your identification details:
2.3.3.1. name and surname and the name of a legal entity if applicable,
2.3.3.2. residence or registered office,
2.3.3.3. delivery address,
2.3.3.4. telephone number,
2.3.3.5. company registration number (IČO) if you are not a consumer,
2.3.3.6. value-added tax identification number (DIČ) if you are a VAT payer.
2.4. Confirmation of order acceptance. We will confirm the successful acceptance of your order and the conclusion of the contract by sending an email to your email address with the email message. This email will include:
2.4.1. Confirmation of the contract's conclusion and its content,
2.4.2. Our terms and conditions, which also include mandatory information.
In case of incompleteness or incorrectness of the order, we will ask you to complete it or inform you of the impossibility of conclusion the contract.
2.5. Ordering goods that are not in stock. Order of goods that are not in stock but is marked as „available for order“, „available upon enquiry“ or other similar terms, are binding and the purchase agreement is concluded at the moment of confirmation of the delivery time and possibly other details by us and you. If, in our confirmation, we propose changes to the order that do not materially deviate from your order, and you do not respond to the proposed changes, these changes are deemed to have been accepted after 3 days have passed from the sending of the proposed changes.
2.6. Language and contract storage. Contracts are concluded in the English and also in Czech language. We save the concluded contracts and upon request you will be granted access to your contract.
Concluded contracts and their content
3.1. Change and termination of the contract. Concluded contracts cannot be unilaterally changed or terminated; such actions can only be taken based on mutual agreement, legal regulations, or terms and conditions.
3.2. Content of purchase contract. Based on the concluded purchase contract, we are obligated to deliver the ordered goods as agreed, and you are obligated to accept the goods and pay the total price, which includes the price of the ordered goods, payment fees, delivery fees, and other ordered services.
3.3. Protection of intellectual property. If we deliver goods protected by intellectual property rights (especially copyrights, trademarks, industrial designs, patents, and utility models), the contract does not grant you a license to exercise intellectual property rights. Goods protected by copyright can only be used for personal use by individuals and for the internal needs of legal entities. Especially, you are not allowed to reproduce, further sell, rent, or otherwise provide access to third parties.
3.4. Discounts and promotions. For discount or other marketing events, individual discounts and benefits cannot be combined unless stated otherwise.
3.5. Gifts and bonuses. If gifts or other bonuses are provided under the contract, it is done based on a gift contract, and we are not responsible for defects in these gifts or bonuses. The existence of a gift contract depends on the existence of the main contract, and the gift contract is concluded with the condition of its termination in case of the termination of the main contract.
3.6. Discount coupons and gift vouchers. Discount coupons and gift vouchers can be used under agreed conditions or the conditions stated on the coupon or voucher. Unless specified otherwise, they can only be used with us, and their validity period is limited to one year from the date of issuance.
Payment conditions
4.1. Methods of payment. The total price may be paid in ways that can be found on the corresponding page in our online store.
4.2. Payment deadline. The total price must be paid either before the delivery of the goods, upon the receipt of the goods, or later, depending on the agreed payment method. If the total price is to be paid before the delivery of the goods, it must be paid within 14 days from the contract's conclusion. If the total price is paid through a payment service provider, it will be paid by transferring the monetary amount to our account with the payment service provider.
4.3. Payment via credit. If payment is arranged through credit or another financial service based on an contract with a financial service provider, this arrangement is also governed by the terms of the contract and the conditions of the financial service provider.
4.4. Electronic delivery of tax documents. You agree that we will issue and send invoices (tax documents) to you in electronic form to the email address provided during the order.
Delivery terms
5.1. Methods of delivery. The methods of delivery that you can use are listed on the corresponding page in our online store.
5.2. Limitations on goods delivery. Delivery of goods in our country is not subject to any geographic restrictions except for countries facing international or other sanctions.
5.3. Acquisition of ownership. You will become the owner of the goods we deliver to you by taking possession of the goods, but not before you have paid the full price.
5.4. Delivery time. The agreed time for delivery of goods runs from the conclusion of the contract. If you are a consumer and the delivery time is not agreed upon, we will deliver the goods to you without unnecessary delay, but no later than 30 days from the date of the contract. If the total price is to be paid before the delivery of the goods, the delivery time starts from the payment of the total price. The goods will be delivered to the designated location within this period. If you are not a consumer and the goods are to be delivered to the destination by a carrier, the goods will be handed over to the carrier within this period.
5.5. Acceptance of goods. You are obligated to accept the goods at the agreed time and place depending on the delivery method. If the goods are to be delivered by a carrier, you are obligated to accept them upon delivery to the designated location. If you do not take possession of the goods we are entitled to withdraw from the contract, to have the costs associated with the delivery of the goods paid, unless they were paid before delivery of the goods, and to have the storage of the goods paid for - the period of storage ending at the moment when you take possession of the goods, withdraw from the contract, or the contract is cancelled by us. The storage fee is 1% of the value of the goods for each commenced month of storage. If we are to deliver the goods to you again after you fail to accept them, we have the right to charge for the costs associated with repeated delivery.
5.6. Identity verification upon receipt of goods. If the goods have been paid for before their delivery, we are entitled to condition the handover of goods on identity verification of the receiving person based on an identity document.
5.7. Damage to goods during transport to consumers. If you are a consumer, the risk of damage to the goods passes to you when you take possession of them. If you receive damaged goods, you are obligated to inform us immediately, preferably:
5.7.1. by email to the e-mail address reklamace@inodo.cz,
5.7.2. by phone to the telephone number +420771298969.
If you notice the damage to the shipment upon receipt, you are obligated to inform not only us but also the carrier upon receipt. You can ask the carrier to unwrap the damaged shipment before accepting it, and if you find the goods to be damaged, you are not obligated to accept them from the carrier.
5.8. Damage to goods during transport to businesses. If you are not a consumer and the goods are to be delivered by a carrier, the risk of damage passes to you upon handover to the carrier. If there is damage to the goods after the risk has passed, we are not responsible for it and the damage to the goods does not affect your obligation to pay the total price and your obligation to accept the goods. If you receive damaged goods, you are obligated to immediately file a complaint about the damage with the carrier.
5.9. Packaging of goods. Unless otherwise agreed, the goods will be packaged in a manner suitable for their preservation and protection.
Right to withdraw from the contract
6.1. General conditions about withdrawal from the contract. By withdrawing from the concluded contract, the contract is nullified from the beginning, and the parties are obliged to return everything they provided based on the canceled contract. Withdrawal from the contract also nullifies any dependent gift contract. The right to withdraw from the contract can be used under the conditions specified in the terms and conditions, or if so specified by legal regulations.
6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the day the contract is concluded until the moment you take over the goods, for reasons:
6.2.1. exhaustion of the ordered goods stock,
6.2.2. non-acceptance of goods during its delivery,
6.2.3. abuse of the ordering system of our online store,
6.2.4. providing incorrect information when ordering goods,
6.2.5. ordering goods at a significantly lower price than the usual price, if the goods were offered at this price as a result of an error or mistake in our online store,
6.2.6. other reasons worthy of special consideration.
6.3. Consumer's statutory right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded purchase contract within the period of 14 days from the day
6.3.1. receipt of goods,
6.3.2. receiving the last piece of goods, if you order several pieces of goods within one order that are delivered separately,
6.3.3. receiving the last item or part of the delivery of goods consisting of several items or parts,
6.3.4. receipt of the first delivery of goods, if a regular delivery of goods is agreed for a specified period,
6.3.5. conclusion of the contract, if it is another contract.
6.4. Non-ability to withdraw from the contract. You do not have the right to withdraw from contracts:
6.4.1. for the supply of goods made to your specifications or tailored to your needs,
6.4.2. for the supply of goods in sealed packaging, which are not suitable for return for health protection or hygiene reasons after you have broken the seal,
6.4.3. for the supply of goods that are perishable or goods with a short shelf life, as well as goods that have been irreversibly mixed with other goods after delivery,
6.4.4. for services that have been fully provided,
6.4.5. others, as specified by law.
6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and you wish to do so, you can do it in the form of a unilateral legal act, which you will deliver to us, preferably by
6.5.1. by filling out the template form for withdrawal from the contract, which is an annex of the Terms and Conditions and sending it
6.5.1.1. by mail to the address our seat,
6.5.1.2. by email to the e-mail address reklamace@inodo.cz;
6.5.2. in person at any of our premises.
6.6. Compliance with the deadline. If you are a consumer, to comply with the deadline for withdrawal from the contract, it is sufficient if you send us the withdrawal on the last day of the period specified for withdrawal from the contract.
6.7. Returning goods after withdrawal from the contract. If you withdraw from the contract, you are required to return the goods to us at your expenses preferably simultaneously with the withdrawal from the contract, no later than 14 days after the delivery of the withdrawal and preferably
6.7.1. by shipping the goods to the address our seat,
6.7.2. in person at any of our premises.
You must return the goods undamaged, uncontaminated, unused, and not showing signs of wear, including all accessories and documentation, if possible in the original packaging. You are also required to return to us all gifts and bonuses that you have received on the basis of the canceled contract.
6.8. Refund after withdrawal from the contract. If you as a consumer withdraw from the contract, we will refund the paid funds to you within 14 days after the delivery of the withdrawal from the contract, but not before you return the goods to us or prove that you have shipped the goods to us. We will refund the paid shipping costs to you only in the amount corresponding to the cheapest comparable method of delivery that we offer. If there is a reduction in the value of the returned goods as a result of handling them differently than necessary to become acquainted with their nature, characteristics, and functionality, the refunded amount will be reduced by the amount by which the value of the goods has decreased. We will refund the money to you in the same manner in which we received it from you, or another method that we agree upon, as long as it does not incur additional costs for you.
Complaints of defects by consumers
7.1. Scope. This section of the terms and conditions applies to you only if you are a consumer, and regulates our liability for product defects.
7.2. Claim period. You can claim a defect that manifests within 2 years for new goods and within 1 year for used goods, from the date of receipt of the goods. For goods with digital properties, you can claim a defect of digital content or a digital content service intended for continuous provision for a certain period, if it manifests or occurs within 2 years from the receipt of the goods. If the digital content or digital content service is to be provided for a longer period, then you can claim their defects if they occur or manifest during this longer period.
7.3. Our responsibility for product defects. We are responsible for ensuring that the goods are free from defects upon receipt. Especially, we are responsible for ensuring that the product
7.3.1. matches the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability and other agreed-upon properties,
7.3.2. is suitable for the purpose you require, if we have agreed to it,
7.3.3. is delivered with agreed-upon accessories and usage instructions, including assembly or installation guide.
7.4. Additionally, we are responsible for ensuring that, in addition to the agreed-upon properties, the product meets the following requirements; this does not apply if we warned you before the contract was made that certain properties of the product differ, and you agreed to it:
7.4.1. suitable for the purpose that goods of this type are usually used for, even considering third-party rights, legal regulations, technical standards, or industry codes of conduct, if there are no technical standards,
7.4.2. in quantity, quality, and other properties, including lifespan, functionality, compatibility, and safety, meets the usual properties of goods of the same type that you can reasonably expect, even considering any public statements made by us or another person in the same contractual chain, especially in advertising or labeling; we are not bound by public statements if we were not aware of them or if they were modified in a comparable manner to how they were made at the time the contract was made, or could not have influenced the purchase decision,
7.4.3. is delivered with accessories, including packaging, assembly instructions, and other usage instructions that you can reasonably expect, and
7.4.4. matches in quality or execution the sample or model that we provided you with before the contract was made.
7.5. Responsibility for updates on goods with digital features. For goods with digital features, we are responsible for ensuring the provision of agreed digital content or digital service updates. In addition to agreed updates, we will also provide updates incl. notification of their availability, which are necessary for the goods to maintain the agreed properties and requirements for this goods, and that:
7.5.1. for a period of two years if, according to the contract, digital content or a digital content service is to be provided continuously for a certain period, and if it is agreed to provide it for a period longer than two years, for the entire period,
7.5.2. for the period you can reasonably expect if, according to the contract, digital content or a digital content service is to be provided once.
7.6. Limitation of liability. We are not responsible to you
7.6.1. for wear and tear of the goods corresponding to the extent of their previous use,
7.6.2. for used goods for a defect corresponding to the extent of use or wear and tear, which the goods had upon receipt,
7.6.3. for consumable goods with a marked minimum durability period and for perishable goods with a marked period of usability, for the unusability of the goods after the expiry of the marked period,
7.6.4. if you caused the defect yourself,
7.6.5. for goods with digital features for not providing necessary updates, if you were warned before the conclusion of the contract that updates will not be provided and you agreed with it,
7.6.6. for goods with digital features for defects that occur as a result of not carrying out the necessary update.
7.7. Time for exercising rights. You are obligated to inspect the goods as soon as possible and and make sure of their properties and quantity. Your right of liability for defects must be claimed with us without unnecessary delay, as soon as you can detect defects, and that within the complaint period.
7.8. Right to rectify defects. If the goods have a defect, you have the right to free rectification of the defect, either by delivering new goods without defects or by repairing the goods. You do not have the right to choose the method of rectifying the defect if the method you choose is impossible or disproportionately expensive compared to the other method.
7.9. Right to a reasonable discount and withdrawal from the contract. If we refuse to rectify the defect or do not rectify it, or if the defect reoccurs, or is a significant breach of the contract, or if it is apparent from our statement or circumstances that the defect will not be rectified in a reasonable time or without significant inconvenience for you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is insignificant.
7.10. Method of complaint. If you want to exercise your right of liability for defects, you can do so best:
7.10.1. by sending the goods to the address of our seat,
7.10.2. if another person is designated in the warranty certificate or other document, on the goods packaging, or in our online store for liability for defects, with this person.
7.11. Requirements for making a claim. The goods must be returned to us in a condition that allows the assessment of the legitimacy of the claim, especially it is not possible to return the goods excessively dirty. When making a claim, it is necessary:
7.11.1. to prove that the goods were purchased from us,
7.11.2. to state what defect you are claiming and how you wish the claim to be handled. The desired method of claim handling cannot be changed subsequently without our consent.
7.12. Handling of the claim. Your claim will be handled within a reasonable time, no later than 30 days from the date the claim was made. You will be notified within this period about the handling of your claim, and the goods will be returned to you in the same manner as they were submitted during the claim process. If the claim is not handled on time, you have the right to withdraw from the contract or request a reasonable discount on the price. If your claim is recognized, the time for reporting defects is extended by the time it took us to handle your claim.
7.13. Reimbursement of the claim expenses. In case of a claim, you are entitled to reimbursement of necessary expenses that were reasonably incurred when exercising the right to claim product defects. If the claim is rejected, we are entitled to reimbursement of the necessary costs incurred in returning your goods.
7.14. Claim confirmation. When exercising the right to claim product defects, we will issue you written confirmation of when you exercised this right, what the claim involves, and what type of handling you request, as well as confirmation of the date and method of handling the claim, including confirmation of any repairs and their duration, or written justification for rejecting the claim.
7.15. Extended quality warranty. Beyond your legal rights, you may be offered an extended quality warranty for the goods. This arises from a statement by the warranty provider, which may also be made in advertising, that they will satisfy you beyond your legal rights if the goods do not have the properties stated in the warranty statement. Rights arising from the extended quality warranty and conditions for its exercise are governed by the statement of the warranty provider. If the warranty provider guarantees that the goods will retain their function and performance for a certain period during normal use, or if the product packaging specifies a warranty period or period of usability, then you have the right to at least receive new goods without defects or their repair.
Complaints of defects by businesses
8.1. Scope. This section of the terms and conditions applies to you only if you are not a consumer and regulates our liability for product defects.
8.2. Our liability for defects. We will deliver the goods to you in the agreed quantity, quality, and design. If the quality and design are not agreed upon, we will provide you with goods suitable for the purpose evident from the contract; otherwise, for the usual purpose. If the quantity is determined approximately, we will determine the exact quantity. In case the goods have a defect when the risk of damage passes to you, we are responsible for it. This does not apply if the defect could have been identified with usual attention at the time of the contract.
8.3. Limitation of liability. We are not responsible to you
8.3.1. for goods sold at a reduced price for a defect, for which the lower price was agreed,
8.3.2. for wear and tear caused by its normal use,
8.3.3. for used goods for a defect corresponding to the degree of use or wear and tear that the goods had at the time of acceptance,
8.3.4. for defects that particularly arise from the nature of the goods, especially if they are consumable and perishable,
8.3.5. for defects that you knew about before accepting the goods,
8.3.6. for defects that you caused yourself.
8.4. Time for exercising your rights. You are obliged to inspect the goods as soon as possible and verify their characteristics and quantity. You are obliged to assert your rights for liability for defects without unnecessary delay, as soon as you can identify them. At the latest, you may assert your rights within 12 months (also applies to hidden defects), from the day we deliver the goods to you. Otherwise, your rights from liability for defects will be forfeited and will not be granted.
8.5. Your rights in case of a significant breach of contract. If the defect constitutes a significant breach of contract, you have the right to:
8.5.1. to have the defect rectified by delivering new goods without defects or by delivering the missing goods,
8.5.2. to have the defect rectified by repairing the goods,
8.5.3. to receive an appropriate discount on the purchase price, or
8.5.4. to withdraw from the contract.
A significant breach of contract is considered to be the delivery of goods with such a defect that we must have already known about at the moment of concluding the contract; if you had anticipated it, you would not have entered into the contract with us. In other cases, the breach of contract is considered to be insignificant. If you do not notify us of the chosen right, you have the rights as in the case of an insignificant breach of contract.
8.6. Your rights in the case of an insignificant breach of contract. If the defect is an insignificant breach of contract, you have the right to:
8.6.1. have the defect removed,
8.6.2. receive an appropriate discount on the purchase price.
If you do not notify us of the chosen right, we can fix the defect by repairing the goods, delivering new goods, or delivering what we have not supplied to you. The chosen right cannot be changed later without our consent.
8.7. Impossibility of requesting contract withdrawal and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or request the delivery of new goods. This does not apply if:
8.7.1. the condition changed as a result of an inspection to identify the defect in the goods,
8.7.2. you used the goods before discovering the defect,
8.7.3. you did not make it impossible to return the goods in an unchanged condition by action or omission, or
8.7.4. you sold the goods before discovering the defect, consumed them, or altered them during normal use; if this is the case only partially, you will return what you can and compensate us for the remaining value.
8.8. Method of making a claim. If you wish to exercise your right of liability for defects, you can do so:
8.8.1. by sending the goods to the address our seat,
8.8.2. if a different person designated for the liability of defects is mentioned in the warranty certificate or other document, on the goods' packaging, or in our online store.
8.9. Particulars of the complaint. The goods must be returned to us in a condition that allows for the assessment of the validity of the claim, in particular, it is not possible to return the goods that are excessively soiled. When making a claim, you need to:
8.9.1. provide proof that the goods were purchased from us,
8.9.2. indicate the defect you are claiming and how you wish the claim to be handled. The desired method of handling the claim cannot subsequently be changed without our consent.
8.10. Handling of the claim. Your claim will be processed without unnecessary delay, but no later that within 90 days. The goods will be returned to you in the same manner they were given to us during the claim process. If your claim is accepted, the period for asserting your rights from liability for defects is extended by the time it took us to process your claim.
8.11. Reimbursement of the expenses of the complaint. In the event that your claim is accepted, you have the right to reimbursement of necessary expenses that were reasonably incurred when exercising the right to liability for defects in the goods. In the event that the claim is rejected, we have the right to reimbursement of necessary expenses incurred in returning your goods.
8.12. Extended quality warranty. Beyond your statutory rights, an extended quality warranty for the goods may be provided. This arises from the warranty provider's statement, which can also be made through advertising, that they will satisfy you beyond your statutory rights for defective performance, should the goods not have the properties stated in the warranty declaration. Rights arising from the extended quality warranty and the conditions for its application are governed by the warranty provider's statement. If the warranty provider guarantees that the goods will retain their functions and performance for a certain period during regular use, or if the product's packaging indicates a warranty period or usability period, then you have at least the right to receive new goods without defects or their repair.